🔥 Frequently Asked Questions (FAQ)

🧵 1. What is a fire-resistant garment?

These garments are designed with special materials that slow the spread of fire and withstand high temperatures , protecting the user from thermal, electrical and arc hazards.

⚙️ 2. How does a flame-resistant garment differ from a regular garment?

Unlike traditional clothing, flame-resistant garments are made with inherently fire-resistant or chemically treated fibers . Their protective properties are not lost through washing if the proper care instructions are followed.

👷 3. What type of certifications do MADOCO XXI SAS BIC garments have?

All our garments comply with international safety and performance standards , such as NFPA 2112, NFPA 70E, ISO 11612, and ISO 11611 , among others. This guarantees their effectiveness in high-risk industrial environments.

💧 4. How should I wash and care for my flame-resistant garment?

We recommend not using bleach or fabric softener , and avoiding excessively high washing temperatures. Always follow the instructions on the inner label to maintain the flame-retardant properties and durability of the fabric.

⚡ 5. Can I customize or embroider a flame-resistant garment?

Yes, but it must be done with certified flame-retardant threads and materials . At MADOCO XXI SAS BIC, we offer secure customization that does not compromise the garment's integrity or certification.

🧯 6. How long does a flame-resistant garment last?

It depends on use and care. On average, a well-maintained garment retains its protection for 12 to 18 months of intensive use, or up to 50 industrial washes , depending on the fiber and the work environment.

📦 7. Do you ship nationally or internationally?

Yes. We ship throughout Colombia and have export options for international corporate clients.

🛠️ 8. Can I request custom-made garments or special projects?

Of course. We design and manufacture customized uniforms according to the needs of each company or industry, ensuring ergonomics, protection and comfort.

♻️ 9. What does it mean for MADOCO XXI SAS BIC to be a BIC Company?

Being a B Corp means that we operate under a business model that combines economic success with positive social and environmental impact , prioritizing sustainability and ethics throughout our value chain.

📞 10. How can I submit a request, complaint or suggestion (PQRS)?

You can do so through our contact form or by sending an email to contacto@madoco21.com Our team will respond within a maximum of 48 business hours .

Informes de Sostenibilidad

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Desarrollo Sostenible

Llevar a cabo la medición de la huella de carbono en la empresa MADOCO XXI SAS BIC, con el fin de determinar el total de emisiones de gases de efecto invernadero que son liberados directa o indirectamente a partir de los focos de emisión identificados; a manera de determinar la intensidad de emisiones por unidad de producción y establecer proyectos de eficiencia para la reducción de gases de efecto invernadero que permitan continuar el camino hacia la sostenibilidad.

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Específicos

Cuantificar las emisiones de los seis Gases de Efecto Invernadero -GEI- generados a partir de las actividades diarias de MADOCO XXI SAS BIC .

Detallar los focos de emisión comunicados por establecer cada año de línea base para replicar la medición en los próximos años.

Determinar la intensidad de emisiones generadas en kilogramos de dióxido de carbono equivalente por tonelada producida.

Identificar oportunidades de mejora que permitan la reducción de emisiones de gases de efecto invernadero.